Privacy Policy

This Privacy Policy describes how JIGWI LIMITED ("JIGWI", "we", "us", and/or "our") handles data collected on jigwi.nz ("site", and/or "website") and other channels such as email, customer support and promotional activities. Any data that can identify an individual is referred as "personal data".

This Privacy Policy explains the types of personal data we collect, use, maintain and disclose. This Privacy Policy applies to the entire website.

 

What information do we collect?

When you visit the site, we collect certain information about you using cookies, log files, web beacons, tags, or pixels. This information may be collected directly from you, from other sources or by automated means.

Information collected directly from you

We collect information and personal data that you you provide directly to us. This may include:

• Contact information - such as your first name, last name, email address, shipping address, phone number;
• Account information - such as your log in details, the products you buy or have interest in;
• Billing information - such as your credit card details and billing address;
• Optional and other information - such as product reviews, or to receive customer support.

 

Information collected by other sources

We collect information and personal data from third parties. This may include:

• Other users - such as through referrals or gift cards, where we are provided information about the referee or recipient.
• Social media - such as your interactions, first name, last name, email address (depending on your settings on the social network and if you interact with us)
• Other unaffiliated third parties -  such as advertising networks, media, and publicly available information.

 

Information collected by automated means

When you use the site, or interact with our content, we collect certain information automatically. This may include:

• Behavioural information - such as the sites or products you viewed, what search terms you used, how you were referred to our site, when you visited our site, the length of time you were on our site;
• Device information - such as the version of your web browser, IP address, time zone, cookie information, operating system.

 

Information collected by third-party advertising and analytical services

To better understand your online activity and deliver targeted content, we may use third-party advertising and analytical services that collect information and personal data about your site usage. They may do this through cookies, tags, pixels, web beacons, and other technologies (which you may consent to, depending on your location). Using these technologies, they may capture information such as your IP address, web browser, device, operating system, links visited, pages viewed and the time spent on pages, conversion history, and more.

JIGWI may collect and share this information directly with third-party platforms (such as Facebook, Google, Bing) to serve you relevant ads as part of customised campaigns.

 

You can opt out of targeted advertising by:

• Facebook- https://www.facebook.com/settings/?tab=ads
• Google- https://www.google.com/settings/ads/anonymous
• Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

  

How do we use this information?

The information and personal data that we collect may be used in various ways, such as:

• To enable us to complete your transaction if you're making a purchase;
• To show you products or services that you may be interested in;
• Create and manage your account;
• For site analytics and optimisations;
• To load our site accurately for you;
• To respond to your requests, customer service queries, reviews, and comments;
• To help us provide details or information you may have requested;
• Advertising and analytics;
• Comply with our legal obligations.

 

Who do we share information with?

For the purposes described above, we may share your information and personal data with:

• JIGWI affiliates and personnel;
• Credit/debit card companies;
• Other third parties who we may need to work with to deliver services or fulfil purchase your behalf, for example, postal services;
• Platforms such as Facebook, Shopify, Google, Bing.

 

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the personal data we hold about you, to port it to a new service, and to ask that your personal data be corrected, updated, or erased. If you would like to exercise these rights, please contact us at hello@jigwi.nz.

Your personal data will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

CCPA

If you are a resident of California, you have the right to access the personal data we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your personal data be corrected, updated, or erased. If you would like to exercise these rights, please contact us at hello@jigwi.nz.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at hello@jigwi.nz.

 

Children

The site is not intended for children. We do not intentionally collect personal data from children. If you are the parent or guardian and believe your child has provided us with personal data, please contact us at hello@jigwi.nz.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

Retention

Our retention periods for personal data are based on business needs and legal requirements. When you place an order through the site, we will retain your personal data for our records unless and until you ask us to erase this information by contacting us at hello@jigwi.nz.

 

Managing your JIGWI account

By logging into your JIGWI account, you may view or update your account information at any time.

 

Email marketing

You may unsubscribe from our promotional emails at any time by following the instructions included in those emails. You will still receive non-promotional emails such as order confirmation and order update emails.

 

Restricting cookies

By default, most web browsers accept cookies when visiting websites. You may remove or reject these cookies using your browser (this may affect website functionality). Learn more about cookies below.

 

Notifications and alerts

With your consent, we may send promotional and non-promotional notifications or alerts to your browser. You can deactivate these messages at any time by changing the notification settings on your browser.

 

European customers

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we use your personal data to provide our services to you, which includes:

• Offering products for sale;
• Processing payments;
• Shipping and fulfillment of your order, and;
• Keeping you up to date on new products, services, and offers.

 

Lawful basis

If you are a resident of the EEA, we process your personal data under the following lawful bases:

• Your consent;
• The performance of the contract between you and our site;
• Compliance with our legal obligations and responsibilities. For example, providing you with the products you have purchased;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms. For example, advertising and analytical activities that help improve our services. 

 

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Information collected by third-party advertising and analytical services” section above.

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@jigwi.nz.

 

Last updated: 05/09/2022